Brights Refund Policy
Effective date: August 26, 2026
This Refund Policy applies to course purchases made through brights.ai, brights.study, or the related Services from Magent Tech Inc., a Delaware corporation, doing business as Brights (“Brights,” “we,” “us,” or “our”).
1. 30-day refund period
You may cancel a course purchase for any reason and request a full refund of the course price within 30 calendar days after the original purchase date.
To request a refund, email support@brights.ai from the Parent email address associated with the purchase. Include the Parent's name, order number or other purchase identifier, and the course name. The request is timely if it is sent before the end of the 30th calendar day after purchase.
2. How refunds are paid
Approved refunds are returned to the original payment method. We do not issue a refund to a different person, account, or payment method unless required by law.
If an ESA marketplace, ESA administrator, school, scholarship program, or another organization paid for the course, the refund will be returned to that payer or processed through its required refund workflow. It will not be paid directly to the family unless the family was the original payer. Processing times imposed by banks, payment providers, marketplaces, or ESA programs may apply.
3. Effect of a refund
Access to the refunded course and its unused digital materials ends when the refund is approved. Brights may retain transaction, refund, consent, and other limited records where required for accounting, tax, fraud-prevention, ESA-program, legal, or compliance purposes, as described in the Privacy Policy.
4. Requests after 30 days
After the 30-day refund period, a purchase is non-refundable except where:
- applicable law requires a refund;
- Brights cancels the paid course for a reason not caused by the customer; or
- Brights materially fails to provide the purchased Service and does not provide a reasonable substitute or cure.
Nothing in this Policy limits a refund or cancellation right that cannot lawfully be waived.
5. Course delivery issues
The standard course-delivery target begins after both the Parent questionnaire and the student diagnostic are complete. If required onboarding information is missing, incomplete, or being corrected, that time does not count as a Brights delivery delay.
If you believe a delivered course materially differs from the purchased description, contact support@brights.ai promptly so we can review and correct the issue.
6. Contact
Magent Tech Inc.
Doing business as Brights
Delaware corporation, United States
Email: support@brights.ai